Refund policy

PeniBlu LLC No Return, No Refund Policy

  1. No Returns or Refunds
    At PeniBlu LLC, we do not accept returns or provide refunds for any purchases made. All sales are final.

  2. No Exchanges
    We do not offer exchanges for items purchased, except in specific circumstances outlined below.

  3. Exceptions for Damaged or Incorrect Items
    a. Damaged Items: If you receive an item that is damaged upon arrival, please contact our customer service team within 48 hours of receiving the product. Include clear photos of the damage and your order number. We will review your claim and, if approved, replace the damaged item at no additional cost.

    b. Incorrect Items: If you receive an item that does not match your original order, please contact our customer service team within 48 hours of receiving the product. Include a photo of the incorrect item and your order number. We will review your claim and, if verified, send you the correct item at no additional cost.

  4. Claim Process
    To report damaged or incorrect items, please email our customer service team at peniblu.btb@gmail.com with the subject line "Damaged/Incorrect Item Claim" and include the following information:

    • Your full name

    • Order number

    • Description of the issue

    • Clear photos of the damaged or incorrect item

    • Any other relevant details

  5. Time Limit
    All claims for damaged or incorrect items must be made within 48 hours of receiving the product. Claims made after this period will not be considered.

  6. Shipping Costs
    In the event that we approve a replacement for a damaged or incorrect item, we will cover the cost of shipping the replacement to you. You will not be required to return the original item.

  7. Preorders
    a. Delivery Timeline: Preorders may take up to several weeks to be fulfilled and delivered, depending on production and supply chain schedules. Customers will receive periodic updates regarding the status of their preorder until the order has shipped.

    b. Chargeback Protection: By placing a preorder with PeniBlu LLC, you acknowledge that the payment is a commitment to purchase the product. Preorders are not eligible for cancellations, refunds, or chargebacks once the order has been placed. This policy protects our business from fraudulent or unwarranted disputes and ensures that preorder customers receive their items as scheduled.

  8. Final Decision
    PeniBlu LLC reserves the right to make the final decision on all claims related to damaged or incorrect items.

By making a purchase from PeniBlu LLC, you acknowledge that you have read, understood, and agree to this No Return, No Refund Policy.

This policy is subject to change without notice. Please check our website for the most current version.